Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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What isn't working?
Please let us know what issue you are experiencing with Optimum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Optimum?
1.98 out of 5 19,745 ratings
Thank you!
Problems in the last 24 hours in Auburn Hills, Michigan
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Auburn Hills and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Optimum
Optimum is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (55%)
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TV (20%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (3%)
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Live Outage Map Near Auburn Hills, Oakland County, Michigan
The most recent Optimum outage reports came from the following cities:Auburn Hills.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Auburn Hills | TV | |
| Troy | Phone | |
| Troy | Wi-fi | |
| Utica | Internet | |
| Sterling Heights | Wi-fi | |
| Sterling Heights | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- ◟̽◞̽ 𝙻𝚊𝚞𝚛𝚒𝚎 (@alarrymama) reported
As I sit here going into hour 8 of the 10 hour window given by @OptimumHelp by update for the last 2 HOURS is that I’m the next appointment. This is the worst service & company. 3 days with no way to work. They couldn’t care less. This is total BS. If ur
- dj rjfame (@dj_rjfame) reported
@LunaStar04 @optimum Please let me know what's going on with that cause I have the same issues and I had every ch and now most of them are missing! Is that away of telling us they raised the price and we gotta upgrade our packages!?
- Borghal Rantipole (@tmazorlig) reported
@optimum Given that we've had techs out here to fix the issue 3 times & many other people in my town complain of the same issue, my faith in your ability to fix it is nil. If the upgrade doesn't work, we'll find another provider. Broadband should be a utility.
- Connie Martin (@paws2listen) reported
@OptimumHelp anyone wonder why when you tweet your problem the response is always I can help you with that? But why can’t the ppl on phone/chat/store ever help?
- I Am Susan Collins’ Furrowed Brow (@supastaaarz) reported
@MagicMaineHerb @OptimumHelp None of them are great, but would all be better if you could just call and talk to a real human that could actually help you without losing your mind and 2 hours out of your life.
- Vanguarde Consulting (@vanguardenyc) reported
@Optimum These are my Speedtest results! 3.4 Mbps down and 39.4 Mbps up. I'm paying for 1GB speed--what gives?
- crankypants21 (@RebeccaToledo3) reported
@optimum I’m so furious - and obviously having issues doing much without internet- I’ll send you info as soon as I can get over to my sisters and use her internet.
- Jessie Marie🖤 (@xoJess_the_best) reported
Dear @optimum,Ya ain’t ****!!!!Sincerely a feed up customer
- Nick Meade (@Nickguru37) reported
@OptimumHelp @optimum Spend so much money every month to have the worst internet ever. Would call but waiting 3 hours for a useless worker to show up in 3 weeks and say nothing is a even bigger waste of my time
- Foday Freeman (@realFoday) reported
@InternationalEA @StarryInternet @optimum I agree with you. They are charging me too much for the poor service. I can’t wait to dump them
